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Shipping Policy

 

​Last Updated : 27 August 2026

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At Amberly Resin, we create handmade resin art and customized resin products made specifically for our customers. We carefully prepare and package every order to ensure it reaches you safely.

This Shipping & Return Policy explains our processing times, shipping procedures, cancellations, returns, replacements, and refunds.

 

Order Processing

Because our Products are handmade and many are customized, orders require processing and production time before they are shipped.

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Standard Products are generally processed within 5-7 days after your order and payment have been successfully received.

Customized Products generally require 10 -15 days for production before shipping.

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Production time may vary depending on:

  • Product type

  • Level of customization

  • Quantity ordered

  • Availability of materials

  • Customer-provided images or information

  • Order volume

We will make reasonable efforts to complete your order within the estimated processing period.

 

Shipping

Once your order has been completed and dispatched, it will be handed over to our selected shipping or courier partner.

Estimated shipping time is generally 5-7 days after dispatch.

Please note that estimated delivery times are not guaranteed and may vary due to circumstances outside our control.

Possible causes of delays include:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete shipping information

  • Remote delivery locations

  • Customs or regulatory procedures

  • Unexpected operational issues

  • Events beyond our reasonable control

 

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

We may occasionally offer free shipping promotions or other shipping offers. Any such offer will be subject to the conditions displayed at the time of purchase.

 

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check your:

  • Name

  • House/building number

  • Street/locality

  • City

  • State

  • Postal/PIN code

  • Phone number

If you provide an incorrect or incomplete address and the package is returned, delayed, or delivered incorrectly, additional shipping charges may apply for re-shipping.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after the order has been dispatched.

 

Order Tracking

Where available, we may provide tracking information after your order has been dispatched.

Customers are responsible for monitoring the tracking information and being available to receive the shipment where necessary.

If tracking shows that an order has been delivered but you have not received it, please contact us as soon as possible so that we can investigate with the shipping provider.

 

Damaged Products

We take great care when packaging our handmade resin products, as some pieces may be delicate and require careful handling during transit.

If your order arrives damaged, please contact us within 24 hours of delivery and provide the following:

  • Order number

  • A clear, continuous, and unedited unboxing video showing the package from the moment it is opened

  • Clear photographs of the damaged product

  • Photographs of the outer and internal packaging

  • A brief description of the damage

The unboxing video is mandatory for us to verify and process a damage claim. Requests without proper, uninterrupted unboxing proof may not be eligible for a refund or replacement.

Please do not dispose of the damaged product or its packaging until the claim has been reviewed and resolved, as these may be required as evidence.

Once the claim is verified, we may offer a replacement, repair, refund, or another appropriate resolution, depending on the nature of the damage and availability.

 

Incorrect or Missing Products

If you receive:

  • The wrong Product;

  • An incorrect customized Product due to an error on our part; or

  • A Product or item missing from your order,

please contact us within 24 hours of delivery.

We will review the issue and, where the error is confirmed to be ours, provide an appropriate resolution such as a replacement, correction, or refund.

 

Returns

As all our products are handmade and carefully crafted, and many are made specifically to order, we do not offer returns or exchanges for any product due to a change of mind, preference, or personal reasons.

Returns or replacements are considered only in the event that your order arrives damaged, subject to verification.

In case your order arrives damaged, please record a clear, continuous unboxing video from the moment the package is received and before it is opened. The video must show the outer packaging, shipping label, package opening, and the product clearly, without any cuts, pauses, or edits.

A full unboxing video is mandatory for us to verify and process any damage-related return or replacement request. Requests without a complete, unedited unboxing video may not be eligible for a return or replacement.

 

Customized Product Errors

Customers are responsible for checking all customization information before submitting an order.

This includes:

  • Names

  • Spellings

  • Dates

  • Text

  • Images

  • Design instructions

  • Color selections

  • Size selections

  • Other customization details

We are not responsible for errors resulting from incorrect information supplied by the customer.

If we make an error while producing your customized Product that differs from the confirmed customization details you provided, please contact us and we will review the matter.

 

Customer-Provided Images and Files

If you provide an image or other file for customization, you are responsible for ensuring that:

  • The image is of suitable quality;

  • The correct image has been uploaded;

  • You have permission to use the image;

  • The file contains the correct content.

We are not responsible for poor results caused by low-resolution, blurry, cropped, distorted, or otherwise unsuitable files supplied by the customer.

Where possible, we may contact you if we believe an uploaded file is unsuitable for the requested customization.

 

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Standard Products

Cancellation requests may be accepted only if the order has not yet entered the processing, production, or dispatch stage. Once production or dispatch has begun, cancellation may no longer be possible.

Customized Products

Because customized Products may begin production specifically for you, cancellation may not be possible once production has started.

If we approve a cancellation, any applicable refund will be processed according to the circumstances of the cancellation and applicable law.

 

Refunds

If you are approved for a refund, we will process the refund using the applicable payment method or another reasonable method.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

Shipping charges may not be refundable where the order was correctly fulfilled and shipped, except where required by applicable law or where the issue resulted from an error on our part.

 

Exchanges and Replacements

We may offer a replacement or exchange where:

  • The Product arrived damaged;

  • The wrong Product was sent;

  • A confirmed customization error was made by us; or

  • The Product has a qualifying manufacturing defect.

Replacement availability may depend on the Product, materials, and circumstances.

For customized Products, a replacement may need to be recreated and may therefore require additional production time.

 

Handmade Product Variations

Our resin Products are handmade.

Small variations in:

  • Color

  • Pattern

  • Texture

  • Transparency

  • Bubbles

  • Embedded elements

  • Finish

  • Shape

may naturally occur during the handmade resin-making process.

Such minor variations are considered characteristics of handmade Products and do not automatically qualify the Product for a return or refund.

 

Items Lost During Shipping

If your package is confirmed by the shipping provider as lost during transit, please contact us.

We will work with the shipping provider to investigate the shipment and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement or refund after the shipping investigation is completed.

 

Unclaimed or Returned Shipments

If an order is returned to us because the customer:

  • Provided an incorrect address;

  • Was unavailable to receive the package;

  • Refused delivery;

  • Failed to collect the package; or

  • Did not respond to delivery attempts,

additional shipping charges may apply if you request that the order be shipped again.

For customized Products, we may contact you to determine how the returned order should be handled.

 

International Shipping

If we offer international shipping, additional delivery times, customs requirements, duties, taxes, or other charges may apply.

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary significantly depending on customs and local delivery procedures.

 

Force Majeure

We are not responsible for delays or failure to fulfill an order caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, technical failures, or other unforeseen events.

 

How to Request a Return, Replacement, or Refund

To request a return, replacement, or refund, please contact:

Amberly Resin
Email : help.amberlyresin@gmail.com

Please include :

  • Your full name

  • Order number

  • Product name

  • Date of purchase

  • Description of the issue

  • Relevant photographs or videos

We will review your request and respond with the next steps.

 

Policy Updates

We may update this Shipping & Return Policy from time to time to reflect changes to our Products, shipping arrangements, business practices, or applicable laws.

The latest version will always be published on this page, together with the updated date.

 

Contact Us

If you have any questions regarding shipping, returns, replacements, cancellations, or refunds, please contact us:

Amberly Resin

Instagram : @amberlyresin
Email : help.amberlyresin@gmail.com
Website : https://www.amberlyresin.com/

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