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Return & Refund Policy

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Last Updated : 26 August 2026

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At Amberly Resin , every resin product is carefully handmade and, in many cases, customized specifically for each customer. Because of the nature of handmade and personalized products, our refund policy is subject to the terms below.

By placing an order with us, you agree to this Refund Policy.

 

Customized Products Are Non-Returnable

Customized and personalized products cannot be returned, exchanged, or refunded simply because you have changed your mind or are not satisfied with the customization you requested.

This includes products customized with:

  • Personal photographs

  • Names

  • Dates

  • Personalized text

  • Specific colors

  • Custom designs

  • Customer-selected elements

  • Other personalized instructions

Once a customized order has entered production, it is made specifically for you and cannot generally be resold.

Please carefully review all customization details before placing your order.

 

Unboxing Video Is Required for Damage or Incorrect Product Claims

For any claim relating to a product being damaged, defective, broken, or incorrectly delivered, a continuous, clear, and unedited unboxing video is mandatory.

The unboxing video must:

  • Begin before the package is opened;

  • Clearly show the shipping package and its condition;

  • Show the package being opened continuously without any cuts;

  • Clearly show the Product and its condition;

  • Show any visible damage to the Product and/or packaging.

Claims without a valid unboxing video may not be accepted, and we reserve the right to refuse a return, replacement, or refund where the required evidence is not provided.

Photographs alone may not be sufficient to establish whether damage occurred before, during, or after delivery.

We strongly recommend recording the entire unboxing process in one continuous video.

 

Damaged Products

If your Product arrives damaged, please contact us within 24 hours of delivery.

You must provide:

  • Your order number;

  • A clear unboxing video;

  • Clear photographs of the Product;

  • Photographs of the external packaging, where applicable;

  • A description of the issue.

After reviewing the evidence, we may, at our discretion and where appropriate, offer a replacement, repair, store credit, or refund.

The final resolution will depend on the nature of the damage and the circumstances of the claim.

 

Incorrect Product

If you receive a Product that is different from what you ordered due to an error on our part, please contact us within 24 hours of delivery.

A valid unboxing video will be required to process the claim.

If the error is confirmed to be ours, we may provide an appropriate replacement or refund.

 

Handmade Product Variations

Our Products are individually handmade using resin and other materials.

Because of the handmade nature of our Products, the final Product may have slight differences from the photographs or images displayed on our Website.

These differences may include:

  • Slight variations in color;

  • Pattern variations;

  • Placement of decorative or embedded elements;

  • Minor bubbles or surface variations;

  • Slight differences in shape or finish;

  • Differences caused by lighting or photography;

  • Other natural variations resulting from the handmade production process.

Such minor variations are normal characteristics of handmade resin products and will not be considered defects or valid reasons for a return, replacement, or refund.

Product photographs are intended to provide a general representation of the Product. The final handmade piece may not be an exact visual replica of the displayed photograph.

 

Customer Customization Errors

Customers are responsible for carefully checking the information provided for customization before placing an order.

This includes:

  • Names;

  • Spellings;

  • Dates;

  • Text;

  • Photographs;

  • Images;

  • Design instructions;

  • Color selections;

  • Other customization details.

We are not responsible for errors caused by incorrect information, photographs, files, or instructions provided by the customer.

Customized Products containing customer-provided information cannot be returned because of such customer-provided errors.

 

Change of Mind

As our products are handmade and often made to order, we do not accept returns or refunds due to a change of mind, incorrect product selection, or simply deciding that the product is no longer wanted.

For customized products, cancellations or refunds are not available once customization or production has commenced.

 

Product Quality

We take reasonable care to ensure that every Product meets our quality standards before dispatch.

Minor handmade characteristics such as small bubbles, slight imperfections, natural resin variations, or minor differences from the product photographs do not automatically constitute a defect.

If you believe that your Product has a significant manufacturing defect, please contact us with the required evidence so that we can review the matter.

 

Refund Approval

Refunds are issued only after we have reviewed the relevant claim and determined that the order qualifies under this policy and applicable law.

If a refund is approved, it will generally be issued through the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

 

Non-Returnable Circumstances

A return, replacement, or refund may not be accepted where:

  • A required unboxing video has not been provided;

  • The Product has been used, altered, damaged, or mishandled after delivery;

  • The issue is caused by incorrect customer-provided customization information;

  • The customer has changed their mind;

  • The Product has minor variations resulting from its handmade nature;

  • The difference is caused by lighting, photography, or screen display;

  • The Product was damaged after delivery due to customer handling or improper care;

  • The claim is made outside the applicable claim period;

  • The Product is a customized or personalized item, except where required by applicable law.

 

How to Submit a Claim

To submit a return, replacement, or refund request, contact us at:

Amberly Resin
Email : help.amberlyresin@gmail.com

 Please include :

  • Your full name;

  • Order number;

  • Date of delivery;

  • Description of the issue;

  • Required unboxing video;

  • Clear photographs or other supporting evidence.

We will review your claim and contact you regarding the next steps.

 

Important Notice

Please record a continuous unboxing video before opening your package.

This video is important evidence in the event that your Product arrives damaged or you receive an incorrect Product.

Without a valid unboxing video, we reserve the right not to accept a return, replacement, or refund claim.

 

Policy Updates

We reserve the right to update this Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

 

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Amberly Resin

Instagram : @amberlyresin
Email : help.amberlyresin@gmail.com
Website : https://www.amberlyresin.com/ 

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